Terms & Conditions

MedHub Clinics, LLC

Unified Master Services, Participation, Privacy, Telehealth, Portal, Billing & RCM Agreement

Address: 7001 Johnnycake Rd #200, Windsor Mill, MD 21244
Legal Entity: MedHub Clinics, LLC (“MedHub,” “we,” “our,” or “us”).
“You,” “user,” or “patient” means the individual receiving services or their parent/legal guardian.
“Provider” means a licensed clinician or health professional working with MedHub.

⚠️ Important: Please read this Agreement carefully. By creating an account, booking or attending a visit (telehealth or in-person), using our website or patient portal, or electronically signing, you agree to all sections of this Agreement. MedHub is committed to high-quality care but cannot guarantee specific outcomes. For emergencies, call 911 or go to the nearest emergency department.

1. Key Definitions

• PHI: Protected Health Information, governed by HIPAA and applicable state laws.
• Portal: MedHub’s website, patient portal, applications, messaging, and related tools.
• Workforce: MedHub or Provider employees, contractors, trainees, or agents under direct control.
• Covered Entity/Business Associate: As defined by HIPAA; MedHub may act as either depending on service.
• RCM: Revenue Cycle Management (eligibility, coding guidance, claims submission, payment posting, denials, refunds/recoupments, patient billing, collections).
• Trusted Partner Requestor: A verified third party (e.g., life/disability carrier, workers’ compensation, legal requestor) submitting a HIPAA-compliant authorization.

2. Scope of Services & Relationship

• MedHub provides technology platforms, administrative support, and billing/RCM services.
• Medical care is delivered by licensed Providers. Providers are solely responsible for diagnosis, treatment, and clinical judgment.
• MedHub does not practice medicine and does not guarantee outcomes.

3. Telehealth Consent & Participation

Telehealth may include live video/audio, store-and-forward, remote monitoring, provider-to-provider consults, and secure messaging.

• Benefits: Convenience and access to care.
• Risks: Possible technical failures, incomplete data, or limited physical examination.
• Location: You must disclose your physical location at each telehealth visit. MedHub clinicians may only treat you if licensed in that state.
• Consent: You authorize evaluation, diagnosis, treatment, test orders, referrals, care coordination, and prescribing of non-DEA-controlled medications. Consent may be withdrawn, but doing so may limit our ability to provide care.
• Your Responsibilities:
  • Provide truthful health and insurance information.
  • Use a secure, private location with adequate connectivity.
  • Follow provider instructions and seek emergency care when advised.
  • Protect your devices and account credentials.
  • Pay all amounts due.

4. Authorization for Medical Records Exchange & Release

• MedHub may use and share PHI for Treatment, Payment, and Health Care Operations in compliance with HIPAA.
• Requests from Trusted Partner Requestors require a valid patient authorization.
• Disclosures follow the Minimum Necessary Rule.
• MedHub applies industry-standard security safeguards.
• Reasonable cost-based fees may apply for patient-directed copies or special requests.

5. Privacy (HIPAA Notice of Practices – Summary)

MedHub protects PHI as required by law. We may use/disclose PHI without authorization for: treatment, payment, operations, health oversight, public health, law enforcement, workers’ compensation, coroner/funeral services, organ donation, research (with IRB approval), and government functions.

Your Rights:

• Access and request copies of PHI.
• Request corrections to inaccurate records.
• Request restrictions (including self-pay restrictions).
• Request confidential communications.
• Request an accounting of certain disclosures.
• File complaints with MedHub or HHS OCR without retaliation.

Privacy Contact: MedHub Clinics, LLC – Privacy Officer,
7001 Johnnycake Rd #200, Windsor Mill, MD 21244
📧 privacy@medhubclinics.com | 📞 (XXX) XXX-XXXX

6. Patient Portal Terms of Service

• Eligibility: Must be 18+ or a parent/guardian for minors.
• Use: No unlawful activity, malware, credential sharing, or security bypassing.
• Communications: You consent to email, SMS, phone, and portal messages about your care. (Standard carrier rates apply.)
• Third Parties: MedHub is not responsible for third-party links or vendors.
• Disclaimer: Portal provided “AS IS/AS AVAILABLE.” Access may be interrupted or contain errors.
• Liability Cap: Limited to the amount paid to MedHub for the service in question during the last 3 months.
• Indemnification: You agree to hold MedHub harmless from misuse or violations of law.
• Termination: Access may be suspended for violations, fraud, or non-payment.

7. Financial Terms & Billing

• You agree to pay copays, deductibles, coinsurance, and non-covered services.
• Self-pay/do-not-bill requests must be made before the visit.
• Out-of-network services may result in full patient responsibility.
• Refunds: Professional services are non-refundable. Timely-cancelled prepayments may be refunded.
• Collections: Overdue balances may be sent to collections, with permitted costs added.

8. Cancellation & No-Show Policy

• Cancel/reschedule ≥24 hours before appointment: No fee.
• Late cancellation/no-show (<24 hours): $25 fee.

9. Non-Discrimination & Accessibility

MedHub does not discriminate based on any protected category. We provide free aids/services for patients with disabilities or limited English proficiency (interpreters, accessible formats).

10. Patient Rights & Responsibilities

Rights: Respectful care, privacy, informed decisions, access to records, and voicing concerns without retaliation.
Responsibilities: Provide accurate info, follow treatment plans, update insurance/contact details, respect staff, use the portal responsibly, and call 911 for emergencies.

11. Technology & Security

MedHub uses industry safeguards (encryption, audit logs, access controls). No system is 100% secure—patients must also secure their devices and accounts.

12. Revenue Cycle Management (RCM)

If MedHub provides RCM/billing:

• Providers must use MedHub exclusively for covered billing services.
• Claims are submitted by MedHub; payments routed per MedHub’s instructions.
• Providers are responsible for documentation and coding accuracy.
• Fees may be based on a percentage of collections or minimums.
• Denials/appeals pursued as reasonable, but not guaranteed.
• Services may continue for up to 6 months post-termination for billing wind-down.

13. General Legal Terms

• Limitation of Liability: Liability capped at amounts paid for the service in the 3 months prior. No liability for indirect or punitive damages.
• Indemnification: Users, Providers, or partners agree to indemnify MedHub against misuse, malpractice, or breaches.
• Governing Law: Maryland law applies. Venue is in Maryland courts.
• Jury Waiver: Jury trial rights waived where permitted.
• Force Majeure: No liability for delays outside reasonable control.
• Assignment: MedHub may assign rights; users may not without consent.
• Severability: Invalid terms do not affect the rest.
• Entire Agreement: This document supersedes prior agreements.

14. Acknowledgment & Signature

By clicking “I Agree,” creating an account, scheduling/attending a visit, or using MedHub services, you confirm that you have read, understood, and agree to this Agreement.

Patient/Guardian: __________________________ Date: __________
Provider (if applicable): _____________________ Date: __________
Authorized Representative, MedHub Clinics, LLC: ______________ Date: __________